Instructions for returning faulty goods

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them for repair or replacement under our twelve month warranty.

If you did not buy your product directly from chinawholesale365.com, you need to contact the vendor who sold it to you. It may still be possible for you to return a faulty product directly to chinawholesale365.com and get a replacement sent directly to you, but first this needs to be discussed with the person who was responsible for the original order with chinawholesale365.com.