Your First Order? Payment Verification Checks

"I'm newly registered - can I go ahead and start placing wholesale orders?"
"Do I need to do anything to be verified for drop-ship Paypal orders?"

"Why do you need to phone me about my order?"

IF YOU ARE A NEW CUSTOMER chinawholesale365.com MAY NEED TO CONDUCT A BRIEF CHECK WITH YOU TO CONFIRM YOUR IDENTITY BEFORE YOUR ORDER CAN BE PROCESSED

At chinawholesale365.com we feel it's very important to handle Paypal payments responsibly. If we receive an order that shows signs of being a high risk or fraudulent transaction (e.g. signs of someone stealing a login to someone else's Paypal account) then we may instantly reverse the transaction and refuse to process the order.

Our policy is to check each and every Paypal order against a strict set of criteria to make sure we only process bona fide payments.

What this means for you, the chinawholesale365.com buyer, is that the first time you place an order we MAY have to contact you to confirm that the Paypal payment is really from you, and you want to go ahead with the order.

This is especially important for drop-ship orders. This is where the billing address is in your name, and the Paypal account is yours too... but the goods are shipping to a different address! Different billing and shipping addresses, particularly if the addresses are in different countries, is a sign of a high risk transaction! So the first time you place a dropship order, we will probably email you and request proof of ID before we can put your order into processing.

If you are drop-shipping or placing your first order, please make sure the phone number you have provided on your chinawholesale365.com account is correct, and ensure you check your email inbox on the day after paying for your order, to follow our verification instructions.

There's no need for you to phone us - we will contact you.

Please note the ID verification process may add a couple of working days delay to your order processing time, so please place a test order with chinawholesale365.com before you start using us as a supplier for time-sensitive orders, e.g. delivering on EBay auctions you listed.

Previously verified customers won't have to go through a Paypal verification check again, unless changing payment method to another person's Paypal account or credit card.

If we can't contact you, or if we contact you and we don't receive a response after a number of days, we will reverse the transaction and cancel the order.

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"Hey! You cancelled my order - what gives?"
"Why was my Paypal payment refunded?!"
What happened? Probably, we tried to contact you but we couldn't successfully get to talk to you and approve your Paypal payment.

What can you do to make sure we process your order?

We have helpful, English-speaking staff here at chinawholesale365.com Customer Support - so please talk to us!

If you believe we have incorrectly cancelled your bona fide orders, please place a new order and accompany it with full comments and contact details that will allow us to verify you for your first chinawholesale365.com order.

You can use the comments box in the online order checkout process to give us this information.

Examples of information you can provide us in advance, that will help us verify your order, include:

- A working phone number and what time of day it is convenient to call.

- Explanations of why payment details may be different from your chinawholesale365.com account details.
- Any information about your company or selling business, such as a link to your EBay shop or a PDF company brochure or a link to a listing in a reputable business directory.

Please also note that our recommendation is that you make your first order a samples order, not a large wholesale purchase. This will help you get to know the order process and help the chinawholesale365.com team get to know you and approve your future orders quickly. There is no MOQ at chinawholesale365.com so you don't need to order in wholesale quantity at the beginning. You can simply order single items to compare products and check out which ones are most suitable for your market.